Frequently Asked Questions
We've answered the most common questions our clients ask about our legal services.
We cover all Melbourne northern suburbs including Greensborough, Diamond Creek, Eltham, Templestowe, Macleod, Heidelberg, Ivanhoe, Doncaster, Thornbury, and Northcote, plus surrounding areas. Call us to confirm coverage for your specific location.
Emergency callouts do carry additional charges due to the urgent nature and after-hours availability. However, we provide upfront pricing so you know exactly what you’ll pay before any work begins. Your safety is our priority, and we never compromise on response time.
Electrical emergencies include: sparking outlets or switchboards, burning smells from electrical equipment, complete power loss, exposed wiring, electrical shocks from appliances, or any situation where you feel unsafe around electrical installations in your home.
We aim to reach you within the hour for genuine emergencies. Our response time depends on your location and current demand, but we prioritise urgent situations like electrical fires, complete power loss, or dangerous electrical faults that pose immediate safety risks.
Yes! We provide 24-hour emergency callouts across Melbourne’s northern suburbs and surrounding areas. Whether it’s a power outage, sparking outlet, or complete electrical failure, we’re available around the clock to restore safety and power to your home.
Absolutely! We provide completely free quotes and estimates for all electrical work. We’ll assess your requirements, explain what needs to be done, and give you transparent pricing with no hidden costs or surprises.We pride ourselves on fair, competitive pricing that reflects our quality workmanship and reliable service. While we may not always be the cheapest, our lifetime warranty, 100% satisfaction guarantee, and trusted reputation provide exceptional value for money.
Never. Our quotes include everything: labour, materials, travel time, and cleanup. What we quote is exactly what you pay. We believe in honest, transparent pricing so you can make informed decisions about your electrical work.
Yes! We provide a lifetime guarantee on all our workmanship, plus manufacturer warranties on parts and products. We also offer a 100% satisfaction or money-back guarantee – if you’re not completely happy, we’ll make it right.
We make payment easy with multiple options: Apple Pay, PayPal, credit cards, cash, and EFT bank transfers. Choose whatever payment method works best for you – we’re flexible to suit your preferences.
Absolutely! We provide completely free quotes and estimates for all electrical work. We’ll assess your requirements, explain what needs to be done, and give you transparent pricing with no hidden costs or surprises.
Yes! We’re licensed to supply and install split-system air conditioners. We also provide free removal of your old system and handle all electrical connections. Our team ensures proper installation for optimal performance and energy efficiency.
We specialise in residential properties across Melbourne’s northern suburbs. We work on houses, units, townhouses, and rental properties. We also perform mandatory rental property safety checks and work with real estate agents and property managers.
Yes, we install complete security systems and CCTV setups using trusted, reliable products. We handle all electrical connections and ensure your security system is properly integrated with your home’s electrical infrastructure for reliable operation.
Definitely! Switchboard upgrades are one of our specialties. We replace dangerous old ceramic fuses with modern main switches, faster-tripping circuit breakers, and mandatory RCD safety switches to bring your home up to current safety standards.
We handle all residential electrical needs: switchboard upgrades, lighting installation and repair, power point installation, smoke alarm testing and replacement, ceiling fan installation, appliance installation (ovens, rangehoods, cooktops), and complete electrical fault diagnosis and repair.
For genuine emergencies, we’ll travel across Melbourne’s metro area and surrounding suburbs. Emergency travel may incur additional charges depending on distance and time, but we prioritise getting to you quickly when safety is at risk.
Yes! We perform mandatory electrical safety checks for rental properties across all our service areas. We work regularly with real estate agents and property managers throughout Melbourne’s northern suburbs to ensure rental properties meet all electrical safety requirements.
For our standard service areas in Melbourne’s northern suburbs, call-out fees are typically included in our job pricing. For locations outside our primary area, there may be additional travel charges, but we’ll always discuss this upfront when booking your appointment.
While we’re based in Melbourne’s north and that’s our primary service area, we do travel statewide for larger jobs. Contact us to discuss your specific location – we’re often able to accommodate work in surrounding areas and across Victoria.
We service all northern Melbourne suburbs including Greensborough, Briar Hill, St Helena, Yallambie, Diamond Creek, Eltham, Templestowe, Lower Plenty, Macleod, Heidelberg, Ivanhoe, Doncaster, Thornbury, Northcote, Preston, Reservoir, plus Kew, Balwyn, Montmorency, Donvale, and Blackburn.